Have A Question About Alexandre Maison?

Have questions about Alexandre Maison? Browse our FAQs for quick answers, or reach out to our team directly for personalised support.

Introduction

Alexandre Maison is a family run fashion brand built by three brothers who design every piece themselves and create clothing with intention, creativity, and sustainability at the core. Our FAQ page is here to help you understand who we are, how we work, and what you can expect when ordering from us.

1. Who are Alexandre Maison

Alexandre Maison is an independent fashion brand founded by three brothers who share a lifelong passion for design, creativity, and premium apparel. We create every design ourselves and focus on responsible production that protects the planet.

If you want to learn more about the brand, then take a look at our news blog, socials or read Our Story & Mission statement.


2. What makes Alexandre Maison different

We design every piece ourselves, avoid mass production, and use low waste fulfilment methods to reduce environmental impact. Our goal is to make premium fashion accessible without compromising sustainability.


3. Where are your products made

We work with responsible manufacturing and distribution partners based in each country, globally, we sell in, who share our commitment to quality and sustainability. Each item is produced with intention, not overproduction, helping us minimise waste.


4. How does your shipping process work

We use trusted third party couriers to deliver all orders. Shipping costs are calculated at checkout, and delivery timelines depend on the courier. Once dispatched, tracking and delivery updates are managed by the courier.


5. Do you ship internationally

Yes, we ship to selected countries. International customers are responsible for customs duties, import taxes, and any additional handling fees.


6. What is your returns policy

If your order arrives damaged, incorrect, or not as expected, contact us and we’ll arrange a return or resolution. Returns help us maintain quality while staying aligned with our sustainability first values.


7. How do I start a return

Simply email our support team with your order number and the issue. We’ll guide you through the return process and provide next steps.


8. What if my order arrives damaged

In the very minimal chance an item doesn't arrive as expected, please contact us within 48 hours with photos of the item and packaging. We’ll work with you to resolve the issue quickly.


9. Can I change or cancel my order

If your order hasn’t been processed yet, we may be able to update or cancel it. Contact us as soon as possible and we’ll do our best to help.


10. How do I contact customer support

You can reach us at contact@alexandremaison.com. Our team typically responds within 1–3 business days.



Support Page Sections

Customer Support Overview

Alexandre Maison is committed to providing a smooth, supportive experience from the moment you place your order to the moment it arrives. Whether you have questions about shipping, returns, sizing, or sustainability, our team is here to help.

Contact Methods

  • Email: support@alexandremaison.com

  • Response Time: 1–3 business days

  • Hours: Monday–Friday, 9am–5pm (UK) & Saturday-Sunday, 10am-4pm (UK)

Shipping Policy

  • All orders are shipped via third‑party couriers.

  • Shipping costs are calculated at checkout (but is often free for Club Members).

  • Delivery timelines are estimates provided by the courier.

  • Tracking is managed by the courier once dispatched.

  • International customers are responsible for customs fees.

Returns Policy

  • Contact us if your item arrives damaged, incorrect, or faulty.

  • Returns must be requested within the stated timeframe.

  • Items must be unworn and in original condition.

  • Refunds are issued once the return is processed.

  • Sustainability is central to our approach, so returns help us maintain quality and reduce waste.

Sustainability Policy

  • We design every piece ourselves and avoid mass production.

  • We use responsible manufacturing partners.

  • We produce items only when needed to reduce waste.

  • Our fulfilment methods are chosen to minimise environmental impact.

  • We are committed to protecting the planet through conscious fashion.

For full terms & conditions, as well as full details on policies, please head to the designated pages at the bottom of the website.

Still have a question? Submit your question via our contact form.