Shipping policy

Alexandre Maison provides a reliable, customer focused shipping experience by partnering exclusively with trusted third party couriers, ensuring that every Alexandre Maison order is handled with professional delivery networks rather than in house shipping.

At Alexandre Maison, all shipping costs are calculated at checkout based on courier rates, destination, and package weight, and while Alexandre Maison processes orders within standard timeframes, all delivery timelines domestic, express, and international are estimates provided by the courier, not guarantees.

Because Alexandre Maison relies on external carriers (due to our planet saving initiatives), responsibility for the parcel transfers to the courier once dispatched, meaning tracking updates, delivery attempts, delays, and transit issues fall under the courier’s control, though Alexandre Maison will always assist customers in communicating with the courier when problems arise.

If a Alexandre Maison order arrives damaged, is delayed, or appears lost, customers should contact our support team (contact@alexandremaison.com) promptly with relevant details so Alexandre Maison can help initiate an investigation with the courier.

International customers ordering from Alexandre Maison are responsible for any customs duties, import taxes, or handling fees, and should be aware that customs processing may extend delivery times.

For any shipping related questions, concerns, or support needs, customers can reach out to Alexandre Maison directly (at contact@alexandremaison.com), and our team will provide guidance while the courier manages the physical delivery process.

Shipping Update June 2026: Current Delays & Temporary Free Shipping

Alexandre Maison is currently experiencing longer than usual shipping timelines. This is due to two factors:

  • Eco-saving methods: Our low‑waste, sustainability‑focused production and fulfilment processes occasionally extend dispatch times.

  • Supplier stock delays: Some of our partner suppliers are facing temporary stock and transit issues, which can slow movement into our fulfilment hubs.

To support our customers during this period, we are offering:

  • Free Shipping Over £50 / €65 which will be automatically applied at checkout.

  • Priority Issue Support: Any concerns, delays, or parcel issues can be raised directly with our team at contact@alexandremaison.com.

We appreciate your patience and continued support as we work to maintain environmentally responsible production while improving stock flow across our hubs.